RETURN & REFUND POLICY
Nutrifactor® is committed to uncompromising quality and customer satisfaction.
1. How do I track my order?
Once your order is placed, you will receive an email with a referral link. Look for it in your mailbox and be sure to add "nutrifactor.kz" to your email address book. In addition, you can use this link Track your order, if you need help, please email us at firstname.lastname@example.org
2. How does our order verification process work?
Once you place your order from our website. you will receive an automated SMS from our system along with a verification link. You need to click on that link in order to verify your order. if the provided link is not working or responding you write an email to us at email@example.com
3. What are the exchange, return and refund policies for nutrifactor.kz?
Any product may be returned within 20 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call and the customer care agent will guide you accordingly, You can select from below options for returning your product/s.
You can refund us directly, once we receive your products at Nutrifactor, we will refund your amount to your bank account.
Our courier partner will pick it up from your delivery address. Once we receive your products at Nutrifactor, we will refund the rest to your bank account.
If you suspect your product has been tampered with, be sure to keep the original product and product packaging if possible. We will provide instructions on how to return the product.
4. How do I return Nutrifactor products if purchased from a different store?
How do I return Nutrifactor products if purchased from another store?
If you purchased Nutrifactor products online on another website, please follow the instructions on that page for returns and refunds.
If you purchased Nutrifactor products at one of our retailer partners, please return the item to that store in accordance with their returns and refunds policy.
We stand by the quality of our products 100%.